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Jeff has been a management consultant to the legal industry since 1985.  Jeff was formerly a member of the Law Firm Consulting Group of Arthur Andersen LLP, where he advised law firms in the areas of strategic planning, practice group planning and management, organization and governance, marketing and practice development, and mergers and acquisitions.  He is a frequent author on legal planning and management topics for numerous legal and business periodicals including The ABA Journal, The American Lawyer, The National Law Journal, Legal Management, Legal Times, Lawyers’ Weekly, The Boston Business Journal, and Crain’s New York Business.  For the past five years, he has been a member of the editorial board of the ALA’s national publication, Legal Management.  He has also been a frequent speaker at legal industry conferences including the Association of Legal Administrators, the Legal Marketing Association, and various state bar associations.  Jeff is a graduate of the University of Wisconsin and the Harvard Business School.


Margaret is a Senior Consultant who brings deep experience in professional services strategy and service quality improvement. For nine years she was Vice President for Quality Management and Director of Service Quality for Fidelity Brokerage Services. She also spent four years as Director of Customer Relations for Tufts Health Plan.  Margaret has worked with a broad range of service and manufacturing companies developing customer service and retention strategies. Much of her work focuses on strengthening organizational structures and management practices that contribute to high functioning firms. Margaret spent two years as a paralegal with a 70-attorney firm in Baltimore and earned paralegal certification from the University of Maryland. She is a graduate of Marietta College and holds a Masters degree in organizational psychology from Boston University.

Coburn Consulting partners with experienced legal industry consultants from around the country who offer specialized skills and experience when needed.



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